Episode 16: Changing the World One Smile at a Time
Each quarter, we highlight non-profit change agents leading from the front and changing lives.
On this podcast, we talk with Troy Reinhart, SVP of Community and Ambassador Development for Smile Train. Smile Train is a nonprofit organization that has provided cleft lip and palate surgeries to children in need worldwide for the past twenty-five years. The Smile Train team is approaching its two millionth surgery.
Troy shares his origin story and his journey to Smile Train. We discuss the challenges and stigma associated with cleft, Smile Train’s unique and comprehensive approach to treatment, and the impact of Smile Train's work across continents. Troy also highlights the importance of awareness and invites listeners to support Smile Train's mission.
Smile Train’s powerful tagline is ‘changing the world one smile at a time’. This conversation is sure to leave a smile on your face and inspire you to become an agent for change.
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Show Notes
Troy joined Smile Train in 2001 and currently serves as Senior Vice President, Community and Ambassador Development. He oversees the organization's community development efforts and Smile Train’s ambassador program.
Troy started his career at Smile Train in a junior capacity, and subsequently worked his way up to serve as both a Development Associate and Database Manager. In those roles, he oversaw Smile Train's donor database as it expanded from a few thousand records to millions of records. He has also been responsible for the expansion of Smile Train's fundraising efforts into new international markets.
Troy has traveled across the US supporting community fundraising events and all over the world supporting Smile Train's partners and programs.
Key More Elephant Takeaways in this Episode:
Troy shares his personal journey and what led him to Smile Train, which has grown to become a global leader in cleft treatment.
Troy illuminates the challenges and stigma associated with cleft and the comprehensive approach to treatment that Smile Train provides that is focused on localized delivery and community engagement.
Troy shares powerful anecdotes to illustrate the significant impact of Smile Train’s work in different regions, including India, Ghana, and Mexico.
and more..
More About Smile Train:
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Transcript
More Elephant Intro
[00:00:38] Jason Rudman: Welcome to the latest conversation in the More Elephant podcast series. Once in a while, usually every quarter or so, we go off of our journey a little, and we invite a nonprofit organization and a nonprofit leader to come talk to us about the work that they're doing, how they got into the work, the impact that it's having on lives, both here in the U.S. and around the globe.
And so, I'm delighted today to welcome Troy Reinhart, who is the SVP of Community Ambassador Development for Smile Train. Their tagline is ‘Changing the World One Smile at a Time,’ and so I'm already smiling. You won't be able to see me, but you can hear me. But if you can ‘hear’ my smile, I'm really excited about this conversation. So Troy, welcome to the podcast.
[00:01:24] Troy Reinhart: Hey, how are you doing, Jason? Great to be here and great to see you too.
[00:01:28] Jason Rudman: Fantastic. Fantastic. So, what I'd love to do in the time that we have here is for you to take us on a journey, both your journey and the journey of Smile Train, and the great work it has done and will continue to do around the world.
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